Privacy Policy

This Privacy Policy explains how PlunkOps, LLC ("PlunkOps," "we," "us") collects, uses, and protects information through plunkops.com (the "Site") and through the communications infrastructure we operate for our products.

PlunkOps, LLC builds and operates software ventures. Each venture operates its own products under its own terms, and each has its own privacy policy governing use of that product:

• Torch - membership and website platform for member organizations. See torchworkspace.com/privacy-policy.

This Policy covers the PlunkOps corporate site, and the email and text-message notifications we send in connection with our products.

1. Information we collect

Information you provide

• Contact details submitted through inquiry or contact forms - name, email, phone number, organization, and message content.
• Information you send us by email or text message.
• Application materials, where you apply to work with us.
• A mobile phone number, where you choose to receive text notifications.

Information collected automatically

• Usage and device data - IP address, browser type, pages viewed, referring source - collected through cookies and analytics. See Section 5.

Information from our products

Where you hold an administrator or officer account in one of our products, we receive your name, email address, phone number, role, and the organization you administer, so that we can send you account and service notifications. That information is governed by the product's own privacy policy; we use it only to deliver the notifications described in Section 4.

2. How we use information

• To respond to inquiries.
• To send account, service, and support notifications relating to our products, by email and text message.
• To send communications you have requested, from which you may opt out at any time.
• To evaluate applications from prospective contractors and employees.
• For analytics and to improve the Site.
• To comply with legal obligations.

3. How we share information

We do not sell personal information. We do not sell or share mobile phone numbers or text-message consent with anyone.

We share information with service providers who process it on our behalf under confidentiality obligations:

We also share information as required by law or legal process, to protect rights and safety, and in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We engage contractors located outside the United States who may access information in the course of their work, under confidentiality obligations.

4. Email and text message communications

Email. Marketing emails comply with the CAN-SPAM Act and include an unsubscribe mechanism. Transactional messages relating to an active account may continue regardless of marketing preferences.

Text messages. We send text messages only to individuals who have provided prior express consent.

• Program: PlunkOps account and service notifications.
• What we send: account and security notifications, onboarding and setup reminders, support responses, and service status alerts relating to your organization's use of our products.
• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• To opt out: reply STOP to any message. You will receive one confirmation and no further messages.
• For help: reply HELP, or contact support@plunkops.com.

Consent to receive text messages is not a condition of purchasing any product or service. We do not sell or share mobile numbers or text-message consent with third parties for their own marketing purposes.

Full messaging terms are at plunkops.com/messaging-terms.

Messages sent by customer organizations. Where an organization uses one of our products to send messages to its own members, that organization is responsible for obtaining and maintaining consent from those members. Those messages are sent under the organization's own registration and are governed by the organization's privacy policy.

5. Cookies and analytics

The Site uses cookies and Google Analytics 4 to understand usage and improve performance. You can control cookies through your browser settings and, where a consent banner is presented, through your consent choices. Disabling cookies may affect Site functionality.

6. Data retention and security

We retain personal information only as long as necessary for the purposes described or as required by law, then delete or de-identify it. We use commercially reasonable administrative, technical, and physical safeguards to protect information, including encryption in transit, access controls, and credential management. No method of transmission or storage is completely secure.

7. Your privacy rights

Depending on your state of residence you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. This includes residents covered by the California Consumer Privacy Act as amended, and comparable laws in Virginia, Colorado, Connecticut, and other states.

We do not sell personal information. To exercise any right, contact us using Section 9. We will verify your request and respond within the timeframe required by applicable law.

8. Children's privacy

The Site and our products are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

9. Contact us

Entity

PlunkOps, LLC

Privacy contact

privacy@plunkops.com

Support

support@plunkops.com

Mailing address

PlunkOps, LLC
901 NW 8th Ave
Suite B8 PMB 1001
Gainesville, FL 32601
United States

Governing state

Florida

10. Changes to this Policy

We may update this Policy from time to time. The "last updated" date reflects the current version, and material changes will be posted on the Site.